We strive to prepare your vacating statement as soon as possible and expect to send it to your most recent stated email address within 4 weeks of the contractual release date (not the same date as the date of vacating).
Your vacating statement will include the deposit, the cost of refurbishment (the craftsmen's invoices will be attached), any financial outstanding debts, and any amount withheld for water and heating.
If you vacate in the middle of a water and heating accounting period, you will receive a statement for the water and heating shortly after the regular annual accounts have been prepared by the metering company. Therefore, you cannot expect to receive the statement for water and heating along with your vacating statement.
When vacating the apartment, the meter company charges a transfer fee for the final settlement. The fee will be included in the final statement for water and heating.
On the vacating statement, you will also see that we withhold one amount for water and one amount for heating. The amounts are a security for your consumption until the final accounts for water and heating are available from the metering company.
The amounts withheld are based on your previous consumption and the time of year you move out, and they must also cover a relocation fee to the metering company.
When the inventory for water and heat is available, we set off the withheld or water and heating in the statement. If your statement shows that you are entitled to money back for water and heating, you will receive the amount together with the withheld amount. If the withheld amount does not cover the amount you have to pay, you will receive an invoice on the amount due after offsetting against the withheld amount.
