How to Get in Touch with Us
Customer Service
Our customer service team is available to help you with any queries between 8AM-5PM on Monday to Thursday. Friday between 8AM-4PM. Please contact us if you would like more information.
Tel: +45 55 55 07 07
Email: kundeservice@balder.dk
Renting
Are you interested in renting one of our homes? Our rental team are available to help on Monday to Thursday between 8AM-5PM and on Fridays between 8AM-4PM.
Tel: +45 55 55 07 07
Email: udlejning@balder.dk
General Questions
If you have an enquiry of a more general nature – for example, if you are a business partner or applying for a job etc., you can contact us at info@balder.dk.
Sensitive and confidential information
If you need to send documents of a sensitive or confidential nature such as health document you can use this encrypted form
Suppliers and Invoicing
If you're a supplier and need to invoice us, you can find our invoicing details here.
Acute problems are understood as follows:
- Leakage/flow from water pipes or a leaking radiator resulting in water damage.
- Blocked drain pipes resulting in water damage.
- Water damage that may cause harm to other building components.
- Power failure, for example, due to lightning strikes or supplier errors. (As a tenant, please check if your fuses are working. Check if there is light in the common areas or with neighbors. If there is light there, you should inspect your fuses.)
- Fire on the property causing damage to buildings.
- Drainage systems failing. (As a tenant, please take care of unclogging toilets and drains yourself.)
- Roof structure becoming leaky or damaged.
- External falling objects causing or risking damage to the property and/or posing a risk to people on the street/in the courtyard.
In emergency situations, Balder covers the cost of the wright/craftman.
In the case of damage covered by the lessee’s external maintenance obligation, Balder defrays the expense if the damage is regarded as an emergency.
In the case of damage covered by the resident’s maintenance obligation, the resident will defray the cost to Balder.
Where to Meet Us
If you need to meet one of us in person, please visit one of the following addresses. You can find our Key Account Managers in the property offices several days a week, but please book an appointment in advance to make sure they are there. You can contact your Key Account Manager directly if you are already in contact, or write to kundeservice@balder.dk. They will then refer you to the appropriate person.
Headquarter
Vesterbrogade 1 E, 5. sal, 1620 København V. Office hours: 8:00 AM to 3:00 PM, but only by prior appointment.
Property office - Green Hills
Fortunas Have 32, 2680 Solrød Strand. It is possible to meet with your customer representative at the property office by appointment.
Property office - Lerholmen
Sporstræde 15, 2640 Hedehusene. It is possible to meet with your customer representative at the property office by appointment.
Property office - Ofeliahaven
Moselundsvej 6, st. 4, 3000 Helsingør. It is possible to meet with your customer representative at the property office by appointment.
Property office - Rubinhaven
Parkstrøget 33, 2630 Taastrup. It is possible to meet with your customer representative at the property office by appointment.
Property office - Skibbroen
Havneholmen 14A, 2450 København SV. It is possible to meet with your customer representative at the property office by appointment.
Property office - Strandby Høje
Hundige Stationsvej 22 C, 2670 Greve. It is possible to meet with your customer representative at the property office by appointment.
Property office - TriumphByen
Triumphbuen 41, 3060 Espergærde. It is possible to meet with your customer representative at the property office by appointment.
Property office - Ørestad
Richard Mortensens Vej 84, 2300 København S. It is possible to meet with your customer representative at the property office by appointment.
Property office - Øresund Park
Strandlodsvej 63 B, 2300 København S. It is possible to meet with your customer representative at the property office by appointment.
Property office - Østerfælled Torv
Marskensgade 25, st., 2100 København Ø. It is possible to meet with your customer representative at the property office by appointment.