Congratulations on your new Balder home! We are delighted to welcome you. On this page, we briefly describe some of the key points you, as a resident, should be aware of.
Once we have received the signed lease agreement and the deposit payment, you will receive a copy of the lease agreement signed by the landlord. Along with this, you will receive a welcome letter containing additional information regarding your upcoming move-in. From this point, the dialogue will transition to the property manager responsible for the property. Approximately 14 days before the handover date, our customer service will send you a specific date and time for the move-in inspection.
Approximately 14 days before the handover date, our customer service will send you an invitation to the move-in inspection, specifying the date and time. The move-in inspection will generally take place on the 1st or 15th of the month, depending on the lease agreement's start date. If the lease start date falls on a weekend or public holiday, you can expect the move-in inspection to be held on the next business day in accordance with tenancy law.
The move-in inspection is also when you will receive your keys and conduct a walkthrough of your apartment to document its condition, including any defects or issues. The inspection typically takes 30 to 45 minutes, after which you are welcome to move into your new home.
During the move-in inspection, you will receive practical information about the property, maintenance of fixtures, installations, and similar matters. If you have any questions, you are always welcome to contact our customer service at kundeservice@balder.dk.
At the time of the move-in inspection, a digital move-in report will be prepared as documentation of the apartment's condition when you receive the key fobs and thus the responsibility for the apartment. At this point, you are more than welcome to inspect the apartment to make sure that together we have noted all.
Once the move-in report has been completed, we will ask you to sign it, after which a copy of the report will be immediately sent to your email address.
During the move-in inspection, the electricity meter will be read. The reading will be sent to Andel Energi, where you will be registered as a customer. Subsequently, you will have the option to choose a different electricity provider if you wish.
We kindly ask that you follow up to ensure the registration with Andel Energi is correct, as you are responsible for being registered for electricity supply in the residence.
After receiving the keys to your new home, you have 14 days to report any faults and defects in the apartment. This is to ensure that you will not be held liable for these when moving out.
We recommend doing a thorough inspection in the days after receiving the key fobs, and preferably before you move in your furniture and other personal effects. Regularly update the online faults and defects list, so the time of registration gets saved. You are welcome to take pictures for your own use, but only send them if its requested.
Visible faults and defects should be registered during the move-in inspection and will therefore not be accepted on the list.
Examples of faults and defects you should report:
Doors with scrapes or not closing properly
Loose panels
Cracked tiles
Hanging cabinet doors or not closing properly
Cracked joints between tiles
Broken surfaces e.g., on countertops or cabinet doors.
Examples of what should not be registered as a fault or defect:
Overpainted irregularities in the paint job.
Knots and irregularities underneath the floor varnish.
Paint splashes on floors or other surfaces.
Cosmetic flaws on the outer part of the front door and panel.
Bumps and scratches in the painted/varnished surfaces – if the surface is intact.
You will never be liable for faults and defects that clearly can be attributed to the execution of works done prior to your move in. For example, a crack in the wall.
The online faults and defects list closes on the 14th day at 23.59 and will automatically be sent to us. We will go through the list, and you will receive a final overview with our comments. We reserve the right to ask for additional photos for the final assessment of a reported fault or defect.
NOTE! Malfunctions on home appliances, heating, ventilation etc. should not be on faults and defects list but should be reported directly to Balder’s customer service at kundeservice@balder.dk
When you move into your new apartment, often there is a great desire to establish an internet connection as soon as possible after the handover of key fobs. Our properties offer YouSee or TDC internet connections, but you may choose freely between the many Internet service providers on the market. You can request available connection options from your desired provider.
In most of our apartments, you will find your internet plug used for internet installation in the apartment's technical shaft, alternatively, near the TV plug-in.
At several of our properties, we have our own car parking garages, but at others, we have to refer to other options. Call +45 5555 0707 or email kundeservice@balder.dk to learn more about the options near your address.
I rent a parking space in one of Balder's car parking garages but would like to switch parking spaces; what do I do?
If you already rent a parking space from Balder but want to switch to another parking space, for example, closer to your stairwell, an administrative fee of DKK 500 will apply. You must contact your property manager, who can provide more information about the possibilities.
In connection with moving in, we ask you to read the maintenance guide, which you can find in our app Mit Balder or under your property. It is important to follow the guidelines to maintain material warranties. You will also find information on operating and using the materials used in the apartment, drilling instructions, as well as a guide to cleaning and maintaining the furnishings. Additionally, you can find information on operating features such as heating, locking systems, and intercom.
In addition to the maintenance guide, below are some pieces of advice and information that will be useful for the future use of your home
If you need to drill into the ceiling, have a bucket ready, as there may be water in it (even though the concrete elements have dried during construction).
Wooden floors contract (cracks may appear between the boards) if indoor air becomes too dry. Therefore, it is recommended to maintain a consistent temperature in the apartment of approximately 20 degrees Celsius and a relative humidity of 35-65%.
Do not insert nails/screws/drill in walls in a vertical line above/below power outlets, antenna sockets, and telephone sockets, as there is a high risk of hitting a cable in the wall.
The water trap in the floor grille in the shower niche should be regularly cleaned of hair and debris. To achieve optimal suction from the kitchen exhaust hood, the filter cartridge should be regularly cleaned (can be washed in the dishwasher).
Do not open the dishwasher until it has finished drying the porcelain, and the machine should not be opened while it is running.
When opening the balcony door, remember to slow it down by closing the handle. In stormy weather, the door should not be left open, as the wind can override the brakes
You are always welcome to contact our customer service team, who are ready to help you Monday to Thursday from 08:00 to 17:00, and Friday from 08:00 to 16:00.
Tel: +45 55 55 07 07 Mail: kundeservice@balder.dk
