Christmas in Tivoli

How do I register for Balder’s Christmas at Tivoli?
You can register using the link in your email invitation from Balder. You will only receive this email if you have given your consent to receive marketing from Balder. Registration takes place online. Once you have registered, you will receive a confirmation email with a QR code.

When can I register?
Registration opens on 19 October 2026. Tickets are limited, so registration will close as soon as all places have been booked. You will then be able to join a waiting list.

Why haven’t I received an invitation?
Invitations are only sent to Balder residents who have given their consent to receive marketing from Balder. If you have not received an invitation, we may not have your marketing consent on record.

You can give your consent or get help in the following ways:

• Scan the QR code on the Christmas poster in your stairwell.

• Email Balder’s marketing department at marketing@balder.dk.

• Call our customer service team on 55 55 07 07.

Please note that giving your consent does not automatically register you for the event.

I clicked “Deltag” (“Attend”) in the Mit Balder app. Am I registered?
No. Clicking “Deltag” on the earlier Save the Date event in Mit Balder did not count as an official registration and does not grant admission to the event. You need to register using the link in the official invitation from Balder.

How many people can I register?
You can register up to five people per tenancy, including yourself. Children under the age of 3 have free admission to Tivoli Gardens and do not need to be registered. They therefore do not count towards the maximum of five tickets per tenancy.

Is there a charge for attending?
No. Balder’s Christmas at Tivoli is free for registered residents and their guests, up to a maximum of five people per household.

Is my waiting list confirmation an admission ticket?
No. A waiting list confirmation means that you have been added to the waiting list, but it does not grant admission to the event. If tickets become available, you will be notified directly by email. You must have a confirmed registration with a valid QR code to gain admission.

How do I get my tickets?
Once you have registered, you will receive a confirmation email with a QR code.

Please keep this email, as it serves as your admission ticket to Tivoli. You will need to show it at the main entrance and again at the Aquarium, where you collect your gift cards.

You will not receive separate admission tickets in advance.

Where should I go when I arrive?
Please use Tivoli’s main entrance at Vesterbrogade 3, where Balder staff will welcome you and your guests between 3 pm and 7 pm.

Look for Balder staff at the entrance and have your QR code ready to scan.

Can I enter Tivoli before 3 pm?
No, your registration for Balder’s event does not grant admission before 3 pm.

Balder’s check-in at the main entrance opens at 3 pm, and admission through Balder is available between 3 pm and 7 pm.

Can I stay in Tivoli after 7 pm?
Yes. Although Balder’s event at the Aquarium ends at 7 pm, you are welcome to stay in Tivoli until the gardens close.

Can I use my Tivoli admission ticket on another day?
No. Your admission ticket is only valid on Thursday 19 November 2026 for Balder’s Christmas at Tivoli.

If you are unable to attend on the day, you cannot use your ticket at a later date. Please update your registration to indicate that you are no longer attending, so someone on the waiting list can enjoy your place.

Does everyone in my group need to arrive together?
We recommend that everyone on the same booking arrives together to make check-in as straightforward as possible.

What is included in the event?
All registered attendees receive free admission to Tivoli and a Tivoli gift card worth DKK 100 per person.

Where do I collect my gift card?
You can collect your gift card from Balder staff at the Tivoli Aquarium between 3 pm and 7 pm.

Please bring your confirmation email with the QR code, which you will need to show when collecting your gift card.

What can I use my DKK 100 Tivoli gift card for?
You can use the gift card as full or partial payment for rides, a Ride Pass, or food and drinks at locations in Tivoli that accept the gift card.

Please note: The gift card is only valid on Thursday 19 November 2026 and cannot be used at a later date.

Is a Ride Pass included?
No. A Ride Pass is not included, but attendees will have the opportunity to buy one at a 20% discount.

You will receive more information about the discount and how to buy your Ride Pass before the event.

Can I change the number of attendees after registering?
Yes. You can update your registration through your confirmation email. At the bottom of the email, you will find the “Dine oplysninger” (“Your details”) button, where you can view and edit your registration.

Please note that we cannot guarantee you will be able to add more attendees if all tickets for the event have been booked.

The maximum is five people per household.

What should I do if I can no longer attend?
If you can no longer attend, please cancel your registration so we can offer your place to another resident.

You can access your registration using the “Dine oplysninger” (“Your details”) button at the bottom of your confirmation email.

What happens when the event is fully booked?
Registration will close once all tickets have been booked. We will set up a waiting list, which you can access on the registration page.

Can I give my tickets to someone else?
Tickets are reserved for the people registered through Balder’s invitation and must not be resold.

If you would like to change your registration, please use “Dine oplysninger” (“Your details”) in your confirmation email.

When and where does the event take place?
Thursday 19 November 2026, from 3 pm to 7 pm at the Tivoli Aquarium.

Address: Tivoli, Vesterbrogade 3, 1630 Copenhagen V.

What will be happening at the Tivoli Aquarium?
Join Balder at the Aquarium for festive fun and activities for children and adults alike. You can meet Balder staff, take part in Christmas activities and collect your Tivoli gift card.

Can children attend?
Yes. The event is for both children and adults. Children aged 3 and over must be registered and count towards the maximum of five tickets per tenancy.

Children under the age of 3 have free admission to Tivoli Gardens and therefore do not need to be registered. They do not count towards the five-ticket limit per tenancy and will not receive a DKK 100 Tivoli gift card.

What should I do if I don’t have access to email or online registration?
If you are exempt from digital communication or need help registering, please contact Balder’s customer service team on 55 55 07 07.

We will help you explore the options for registering.